Translate Customer Messages in Real Time

The auto-translate feature lets agents communicate with customers in any language without knowing it themselves. Ideal for businesses serving international customers.

Enable / Disable Auto-Translation

1. In the chat window, click Settings (gear icon) → Translation.
2. Toggle on "Auto-translate incoming messages".
3. Select your target language (the language you want to read in).
4. Every subsequent customer message will show both the original and the translation.

💡 The system automatically detects the customer's language. No need to set a source language manually.

Translate a Single Message

For one-off translation without enabling continuous mode:

1. Hover over the message you want to translate.
2. Click the "Translate" icon that appears.
3. The translation displays immediately below the original.

Preview and Edit Before Sending

To verify translation accuracy before it reaches the customer:

1. Write your reply in your own language.
2. Click the "Translate" button next to the compose box.
3. Preview the translation in the customer's language.
4. Edit if needed → Send.

💡 Especially useful when serving customers from Japan, Korea, the Middle East, or other regions who prefer their native language.